Turns Out Brand Advocates Can Be Bought…But is it Ethical?

paid posts and tweets

A few weeks ago I interviewed Rob Fuggetta, CEO of brand advocacy platform Zuberance, who stated matter-of-factly: “If a brand is paying people to recommend, they are not true advocates.”

Turns out Mr. Fuggetta was wrong (well, sort of). Brand advocates CAN be bought. According to a New York Times article, that’s what some major retailers believe so much so they are willing to pony up anywhere from a few cents to a few dollars to purchase such loyalty.

“Favorable mentions on blogs have been for sale for years…Now social media sites are taking citizen marketing to a new extreme, turning anyone’s Twitter message, Facebook post, Pinterest image or e-mail into a possible paid promotion,” says the Times.

Image representing Izea as depicted in CrunchBaseThis tactic certainly isn’t new. As the Times suggests, bloggers have been paid for years, going as far back as 2006 when Ted Murphy started a company called Pay Per Post (now Izea) that paid bloggers to say good things about brands, products and services. In 2009, Murphy even co-opted A-listers like Chris Brogan and Joseph Jaffe to shop at K-Mart - they got a free shopping spree - then post about their experience.

Forrester came along and gave its blessing to the practice by anointing it with a fancy title, Sponsored Conversations, and recommended that marketers “take advantage of sponsored conversation as an entrée into the online conversation,” adding that with the appropriate protections for disclosure and authenticity, this practice would “take its place alongside public relations and advertising activities in the blogosphere.”

I raised a small ruckus by suggesting that this practice was a load of crap, but with a view toward pragmatism proposed the idea of a Sponsored Conversations Summit. (It got the attention of Ted Murphy who was in favor of the idea and said he would be at the table.) No such summit ever took place, however.

Honestly, I can’t believe that, after all these years we’re still dealing with what I believe is a nefarious practice, only on a much larger scale. This time around, instead of high profile bloggers, it’s the every man and every woman.

How can I trust anything anyone says if there is a chance they are being incentivized by brands to speak on their behalf?

In 2009, the FTC issued guidelines for bloggers stating that full disclosure was mandated, and later revised them to include social media. But, according to the Times, social media companies and their users seem to be “largely unaware on how the guidelines apply to them.”

Don’t think for one minute that incentivized sharing doesn’t achieve its intended effect. According to the Times, one blogger stated that switching to the paid model for Pose images (Pose is a social shopping site) had made her “more likely to post Pose links.”

Call me a purist if you care to, but I believe that editorial and advertorial should never be mixed. If I’m going to recommend a company, product or service it will be because I believe in its merits, not because I’ve been incentivized to do so. For me, it’s a matter of trust.

So, Mr. Fuggetta, though you and I share very similar views, it appears as if ours is an unpopular position. For all the benefits that social commerce provides as a means for building genuine advocacy, there is a shady side. It’s sponsored conversations all over again, just this time version 2.0.

2 thoughts on “Turns Out Brand Advocates Can Be Bought…But is it Ethical?

  1. Oh give me a break. This idea – sponsored posts, ads, celebrity endorsers – has been around as long as advertising. To say someone can't be impartial because they received payment or free product, is absurd. Reviewers the world over are paid for their work – bloggers can do the same. Don't push the trust issue at me, Paul. Yes, I'm angry. I'm worth being paid. My words count. My ability to report objectively counts. In cases where a brand 'hires' me, it's for my time and my reach…not to make me say nice things about them. That's how it is, folks. Hey, if Derek Jeter tells you a certain NY city restaurant is wonderful, cause he eats there (and he got paid for his time to do the commercial- even got instructed what to say) do you lose trust in him? I'm really tired of bloggers being held to a different standard when we've worked so hard to prove ourselves.

    Just saying…

    • I hear where you're coming from Yvonne, and respect your conviction.

      As should be noted, I am not referring primarily to bloggers, but to anyone with a Twitter account or Facebook profile who thinks they can make a few bucks by posting incentivized content, especially if they do so without disclosing the nature of the relationship.

      I'm not adverse to bloggers getting paid – I'm paid to blog – only that financial incentives not color or prejudice their voice, and you can't tell me that doesn't happen.

      Both you and I have plied this trade for a long time and we have done our best to uphold blogging as an honorable profession. There once was a time when blogging was considered the last form of honest advertising (I think Dave Winer said that). But, trust in bloggers, if you believe Nielsen's trust in advertising report, has gone down considerably. Why is that do you think?

      Trust has to be earned and, at the end of the day, for most of us it is the only currency we have to trade.

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